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Sign in and sign out

Learn how to sign in to Vav and how to sign out safely.

  • 3 min read
  • 4 steps · about 2 min to do
  • WebiPhoneAndroid
  • Updated

This article shows you how to sign in to Vav and how to sign out safely.

Before you start

  • You need the email address and password of your Vav account.
  • If you never created an account, start with Create your Vav account.

Steps — sign in

On the web

  1. Go to app.vav.money and open the sign-in page.
  2. Enter your Email.
  3. Enter your Password. Use the eye icon to show or hide it.
  4. Select Sign in.

On the app

  1. Open the Vav app. On the welcome screen, tap I already have an account.
  2. On the Welcome back screen, enter your Email and Password. Tap SHOW to check your typing.
  3. Tap Sign in.

Steps — sign out

On the web

  1. Open your Account page.
  2. Select Sign out.

On the app

  1. Open the Profile tab.
  2. Tap Sign out.

Signing out never touches your business’s money — the balance stays exactly where it is.

What happens next

  • After signing in you land on your dashboard.
  • You stay signed in on that device for up to 30 days of inactivity. Signing in on another device does not sign you out here — you can see and manage all signed-in devices from your account settings. See Manage your devices.

Fees and limits for this action

Free. After 10 failed password attempts within 15 minutes, sign-in for that email is blocked for about 15 minutes.

Troubleshooting

  • “Invalid email or password” — one of the two is wrong. Vav does not say which, for security. If you are unsure, use Reset your password.
  • “Too many failed attempts. Try again later.” — the account is temporarily locked after repeated failed attempts. Wait about 15 minutes, then try again or reset your password.
  • “Your email is not verified yet. Enter the code we sent you.” — your password was correct, but the email was never verified. Vav sends a fresh code automatically; enter it to finish. See Verify your email.
  • “Account is not active” — the account was closed. Contact support if you think this is a mistake.

FAQs

I forgot my password — what do I do? Use Forgot password? on the web sign-in page. See Reset your password. The forgot-password option is currently on the web only.

Does signing out move or lock my money? No. Signing out only ends the session on that device.

Can I be signed in on my phone and laptop at the same time? Yes. Each device has its own session, and you can sign out any device from your account settings.

How long does a session last? A device stays signed in for up to 30 days. After that you sign in again.

Someone else may know my password — what should I do? Sign in, change your password right away (this signs out every other device automatically), and review your signed-in devices.

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