Reset your password

This article shows you how to set a new password when you have forgotten your current one.

Before you start

• You can open the inbox of the email address on your Vav account.
• Password reset is done on the web at app.vav.money. The mobile app does not have a forgot-password option yet — open the website in any browser, reset there, then sign in to the app with the new password.
• If you still know your current password and just want a new one, use Change your password instead.

Steps

1. On the web sign-in page, select Forgot password?.
2. On the Reset your password screen, enter your Email and select Send reset code.
3. Open your inbox and find the email with the subject “Your Vav password reset code”. The code is 6 digits.
4. Back on the Check your email screen, enter the code in the Reset code field.
5. Enter your New password (at least 8 characters).
6. Select Set new password.
7. You will see “Password updated. Sign in with your new password.” Sign in with the new password.

What happens next

• The reset code expires 10 minutes after it is sent and stops working after 5 wrong tries.
• Setting a new password signs you out of every device, for your protection. Sign in again everywhere with the new password.

Fees and limits for this action

Free. A new reset code can be sent at most once every 60 seconds.

Troubleshooting

• The email did not arrive — check spam and junk. The screen says “If [your email] belongs to an account, we sent it a 6-digit reset code” — if the address was never registered, no email is sent. Make sure you typed the exact email you signed up with, then use Resend code.
• “Invalid or expired reset code” — the code is wrong, older than 10 minutes, or was tried too many times. Request a new code with Resend code and use the newest one.
• I can’t reset from my phone — the app has no forgot-password screen yet. Open app.vav.money in your phone’s browser and reset there.

FAQs

Does resetting my password move my money? No. Your business’s balance is untouched. Only your sign-in changes.

Why was I signed out everywhere? That is intentional. If someone else knew your old password, they are now locked out too.

I never requested a reset but got the email — is my account hacked? No. Anyone can type an email on the reset screen, but only someone with access to your inbox can use the code. Your password is unchanged if you ignore the email. If it keeps happening, consider it a reminder to use a strong, unique password.

How long is the reset code valid? 10 minutes, with at most 5 tries.

Can support reset my password for me? No. Support never asks for or sets passwords. Only you can reset it through your email.

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