Verify your email

This article shows you how to confirm your email address with the 6-digit code Vav sends you after you create an account.

Before you start

• You have just created an account, or you tried to sign in and saw “Your email is not verified yet.”
• You can open the inbox of the email address you registered with.

Steps

1. Open your email inbox and find the message with the subject “Your Vav verification code”. The code is 6 digits, shown in a green box.
2. Go back to Vav. You are on the Check your email screen, which says “We sent a 6-digit code to” your address.
3. Enter the code in the Verification code field.

On the web

4. Select Verify email.

On the app

4. Tap Verify.

What happens next

• With the correct code you are signed in and taken to your dashboard.
• The code expires 10 minutes after it was sent, and it stops working after 5 wrong tries. Request a new one if that happens.

Fees and limits for this action

Free. You can request a new code at most once per minute.

Troubleshooting

• The email did not arrive — check spam or junk folders. Then select Resend code (on the web) or Didn’t get it? Send again (on the app). You will see “If this email needs verification, a new code is on its way.” A new code can be sent at most once every 60 seconds.
• “Invalid or expired verification code” — the code is wrong, older than 10 minutes, or was tried too many times. Request a new code and enter the newest one.
• The code field will not accept letters — codes are numbers only. Type the 6 digits exactly as they appear in the email.

FAQs

How long is the code valid? 10 minutes from the moment the email is sent.

How many times can I try a code? 5 wrong tries, then that code stops working. Request a new code.

I got several emails — which code do I use? The newest one. Older codes may already be expired.

Why do I need to verify my email? It proves you control the inbox, which protects your business’s account and makes sure you receive security emails like password reset codes.

I verified my email — why can I still not send money? Email verification only activates your sign-in. Money features also require the account to be verified once. See Verify your identity.

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