Create your business's Vav account

This article shows you how to create a Vav account for your business with an email address and a password.

Vav accounts are for businesses. The account is set up by someone who runs or manages the business, such as an owner, a director or a member of the finance team.

Before you start

• You need an email address you can open, because Vav sends a verification code to it. Use an address your business plans to keep — the email cannot be changed later.
• You must be 18 or older and agree to the Terms of Service.
• Pick a password of at least 8 characters. Longer is better.

Steps

On the web

1. Go to app.vav.money and open the Register page (from the sign-in page, choose No account? Register).
2. Enter your Email.
3. Enter your Password (at least 8 characters). Use the eye icon to show or hide what you type.
4. Select Create account. By creating an account you agree to the Terms and Privacy Policy — both are linked under the button.

On the app

1. Open the Vav app. On the welcome screen, tap Get started.
2. On the Create account screen, enter your Email.
3. Enter your Password. Tap SHOW to check what you typed.
4. Tap Create account.

What happens next

• Vav emails you a 6-digit verification code. The email subject is “Your Vav verification code” and the code expires in 10 minutes.
• The app moves you to the Check your email screen. Enter the code there to finish. See Verify your email.
• After your email is verified you are signed in. To use money features the account still needs to be verified once — the app guides you through the identity check. See Verify your identity.
• As a business account, your business is also verified (KYB, Know Your Business): its company details and registration documents, and its owners and directors.

Fees and limits for this action

Creating an account is free.

Troubleshooting

• “An account with this email already exists” — this email is already registered. Go back and sign in instead, or use Reset your password if you forgot it.
• “Something went wrong” — a connection or server problem. Check your internet and try again.
• No verification email — check your spam folder, then use Resend code on the verification screen.

FAQs

Do I need a phone number to sign up? No. You sign up with an email and a password only. A phone number is collected later during identity verification.

Can I use one email for two accounts? No. Each email address can have one Vav account.

What makes a good password? At least 8 characters (the app suggests 12 or more), not used on any other site, and not something easy to guess. A password manager helps.

Can I change the email later? Not at the moment. Pick an email address your business plans to keep.

Is Vav free? Creating an account and holding a balance are free. Some actions have fees, which are shown before you confirm.

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