FAQ

Everything you wanted to ask.

Straight answers about accounts, cards and verification. Can't find yours? Email hello@vav.global.

Getting started

01 What is Vav?

Vav is a financial technology platform for businesses that get paid internationally. In one app your business can receive bank transfers into USD, EUR and GBP accounts in its own name, spend on Visa cards and cash out to its bank account in Pakistan. Accounts, payments and cards are provided by licensed partners; Vav never holds customer money.

02 Who can create a Vav account?

Businesses. Vav accounts are for businesses only; there are no personal accounts. The account is opened by someone aged 18 or over who is authorised to act for the business. Vav is launching in Pakistan first. Businesses in Pakistan can sign up now; the UAE, Saudi Arabia, Malaysia and Singapore follow next. Every business goes through verification, and the features you get depend on where the business is registered and on our partners’ requirements.

03 How does business sign-up work?

Register your business in the app and complete business verification (KYB). It covers company details, the people who control the business and anyone who owns 10% or more of it. Further checks may apply.

04 Does Vav require identity verification?

Yes. Every business completes business verification (KYB), and its owners, directors and authorised users verify their identity. Additional compliance checks may be needed at sign-up or later. Accounts are not available without verification.

05 Does Vav pay interest?

No. Vav does not pay or charge interest on any balance.

06 Where can I view fees?

Fees for your account are shown in the Vav app, and the fee for a transaction is displayed before you confirm it. Fees can vary by product, currency and country.

07 Which countries are supported?

Pakistan at launch. The UAE, Saudi Arabia, Malaysia and Singapore are next; the app will tell you when your country opens. Features still vary by country and partner.

Global accounts

01 Can we cash out to our bank account?

Yes. Cash out to your business bank account. In Pakistan that means PKR to bank accounts, usually within minutes. Limits, fees and the amount you will receive are shown in the app before you confirm.

02 Can I pay to a mobile wallet in Pakistan?

Yes. Raast-linked accounts and mobile wallets, where supported.

03 Which virtual currency accounts can I apply for?

USD, EUR and GBP. Accounts are opened in your business’s name by a licensed partner.

04 Who provides the accounts?

A licensed payment institution opens the account in your business’s name; Vav shows it in the app. Vav never holds your money.

05 Can I receive international bank transfers?

Yes. Once your account is active you can share its details to get paid like a local. USD accounts receive ACH, Fedwire and SWIFT transfers, EUR accounts SEPA, and GBP accounts Faster Payments.

06 Can I send international payments?

Yes, where the destination is supported. You can pay out in PKR and USD now, with more currencies switched on one by one. Payments to suppliers and contractors are subject to limits and screening.

07 Can I hold multiple currencies?

Yes. Keep USD, EUR and GBP balances in your accounts and hold them as they arrive.

Virtual cards

01 Can I create multiple virtual cards?

Yes. You can hold several Visa cards at once. How many you can create depends on your account type and on partner limits.

02 Can I freeze my virtual cards?

Yes. You can freeze a card at any time in the app and unfreeze it when you are ready.

03 Can I set card spending limits?

Yes. You can set spending limits on each card to control how much it can be used for.

04 Can I add Vav cards to Apple Pay or Google Pay?

Yes, in selected regions. Whether you can add a card depends on your country and the card issued to you.

05 What billing address do I use for my card?

Your card’s billing address is your business address as verified for your account. Use it exactly as shown in the app when you pay online; some merchants check it.

Support

01 How do I contact support?

Email hello@vav.global. We aim to reply within 1 business day. If you already have an account, include the email address you registered with so we can find it quickly.

Still curious?

The quickest way to understand Vav is to open an account and look around.

Get Started with Vav