Help Centre
How can we help?
Clear, step-by-step answers for the web app and the Vav app, written by the team that builds it.
Browse by topic
- Getting started Creating your business account, signing in, and getting the app.
- Verification Verifying your business account, documents, and finishing setup.
- Cards Card details, freezing, daily limits, and declined payments.
- Transactions Understanding each transaction status.
- Managing your account Profile, password, signed-in devices, and security checks.
- Troubleshooting Error messages explained, with the fix for each one.
- Contact support Reaching our team and what to include in your message.
- Glossary KYC, KYB, IBAN, SWIFT and other key terms.
Still can’t find it?
Our support team is here to help. Include your account email and the exact message you saw, and we will reply within one business day. We will never ask for your password or one-time codes.