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Change your password

Learn how to change your Vav password while you are signed in.

  • 2 min read
  • 6 steps · about 3 min to do
  • WebiPhoneAndroid
  • Updated

This article shows you how to change your Vav password while you are signed in.

Before you start

  • You must be signed in and know your current password.
  • If you have forgotten your password, use Reset your password instead.
  • Your new password must be at least 8 characters long.

Steps

On the web

  1. Sign in at app.vav.money and open the Account page.
  2. Find the Change password section.
  3. Enter your Current password.
  4. Enter your New password.
  5. Enter it again under Repeat new password.
  6. Click Change password.

On the app

  1. Open the Profile tab.
  2. Find the Security card.
  3. Enter your CURRENT PASSWORD, NEW PASSWORD, and REPEAT NEW PASSWORD.
  4. Tap Change password.

What happens next

  • You see the message “Password changed — every other device was signed out”.
  • Every other device where you were signed in is signed out automatically. The device you used to change the password stays signed in.
  • Use the new password the next time you sign in anywhere.

Fees and limits for this action

There is no fee for this.

  • New password: at least 8 characters, up to 128 characters.

Troubleshooting

  • The button is greyed out — make sure the current password field is filled in and the new password is at least 8 characters.
  • “New passwords do not match” — the two new password fields must be exactly the same. Type them again carefully.
  • “Current password is incorrect” — you typed your existing password wrong. If you cannot remember it, sign out and use Reset your password.
  • “Could not change the password” — a connection or server problem. Wait a moment and try again.

FAQs

Why were my other devices signed out? This is a safety feature. If someone else had access to your account, changing your password removes them everywhere at once.

Does changing my password affect my money? No. Your business’s balance is untouched. Changing your password only changes how you sign in.

How strong should my password be? Use at least 8 characters, but longer is better. Use a mix of words, numbers, and symbols that you do not use anywhere else.

I changed my password but I think someone still has access. What do I do? Check Manage your devices and sign out any device you do not recognise, then contact support.

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