Update your profile

This article shows you how to change your display name, country, and language in Vav.

Before you start

• You need a Vav account and must be signed in.
• Your email address is shown on your profile but cannot be changed (see the FAQs below).
• If the account has finished identity verification, the name and country may already be filled in from the verified identity. You can still edit them before saving.

Steps

On the web

1. Sign in at app.vav.money and open the Account page.
2. Find the Edit profile section.
3. Fill in the fields you want to change:
   • Display name — the name shown in the app.
   • Country (2 letters) — your country code, for example PK.
   • Language — your preferred language code, for example en, ur, ar.
4. Click Save profile.

On the app

1. Open the Profile tab.
2. Find the Edit profile card.
3. Fill in:
   • DISPLAY NAME
   • COUNTRY (2 LETTERS)
4. Tap Save profile.

Note: the language setting is currently only available on the web.

What happens next

• You see a “Profile saved” message right away. The change applies immediately on all your devices.
• Your profile changes do not affect your verified identity. Verification records stay as they were approved.

Fees and limits for this action

There is no fee for this.

• Display name: up to 100 characters.
• Country: a 2-letter country code.

Troubleshooting

• “Could not save the profile” — check your internet connection and try again. If it keeps failing, sign out, sign back in, and retry.
• Fields are empty when the page loads — wait a moment; the form fills in once your account data loads.
• Country will not save — make sure you entered exactly 2 letters, for example PK or AE.

FAQs

Can I change my email address? No. The email address is set when the account is created and cannot be changed. If your business needs to use a different email, contact support before you do anything else.

Why is a name already filled in? After identity verification, Vav suggests the verified name and country so you do not have to type them again. You can edit the suggestion before saving.

Does changing my display name change the name on my card or bank transfers? No. Cards and bank transfers always use the account’s verified details, not the display name.

Which languages can I enter? Use a short language code such as en (English), ur (Urdu), ar (Arabic), or ms (Malay).

Was this article helpful?

Yes No

Thanks for letting us know.

Sorry it didn’t help. Tell us what was missing and we’ll improve it: email support@vav.global.