Download the Vav app

This article explains how to get the Vav app on your phone and what it needs from your device.

Before you start

• You need an iPhone or an Android phone.
• You can also use Vav without the app, in any browser at app.vav.money — the web version has the same core features.

Steps

1. Open the App Store (iPhone) or Google Play (Android).
2. Search for Vav.
3. Install the app and open it.
4. On the welcome screen — “Hold dollars. Spend anywhere.” — tap Get started to create an account, or I already have an account to sign in.

What happens next

• Sign in or register exactly as on the web; your business’s account is the same everywhere.
• The app uses a dark theme.

Permissions the app asks for

The app asks for these only when needed, during identity verification:

• Camera — to scan your ID and take a selfie.
• Microphone — used during the liveness check.
• Photos — to upload a photo of your ID.

Vav does not use these for anything else, and the app does not request your location or contacts.

Fees and limits for this action

The app is free to download and use.

Troubleshooting

• I can’t find the app in my store — app availability can differ by country. You can always use app.vav.money in your browser.
• The app won’t open my camera during verification — check your phone settings and allow Camera access for Vav, then try again.

FAQs

Is the app the same as the website? The core features are the same: balance, adding money, cards, sending, activity and profile. Password reset is currently web-only.

Does the app work offline? No. Vav needs an internet connection.

Does the app support Face ID or fingerprint sign-in? Not yet. You sign in with your email and password.

Which phones are supported? iPhone and Android phones.

Was this article helpful?

Yes No

Thanks for letting us know.

Sorry it didn’t help. Tell us what was missing and we’ll improve it: email support@vav.global.