Verification statuses explained
Every status you can see while your business's account is verified, and what each one means.
This article explains every status you can see while your business’s Vav account is verified, and what each one means.
Before you start
No requirements — this is a reference article.
The two steps and where to see them
- Identity — your document and selfie check. Shown on the Identity screen (app) or Identity & documents (web).
- Banking — our banking partner’s review, shown on the Connect your account card after you answer its compliance questions.
Cards have their own, separate verification status on the Cards page — it uses the same wording as Banking below.
Identity check statuses
| What you see | What it means | What to do |
|---|---|---|
| Still reviewing — this usually takes under a minute. | Your document and selfie are being checked. | Wait, or tap Check status. The screen updates itself. |
| Your name with ✓ on file | The identity check is approved and saved. | Continue to the Connect your account step. |
| A decline reason, with the option to try again | The check could not approve your submission. | Fix what the reason says and tap Verify my identity again. See My verification was declined. |
Banking (and Cards) statuses
| What you see | What it means | What to do |
|---|---|---|
| Not started | Nothing has been submitted yet. | Finish the earlier steps. |
| In review | Our partner is reviewing your submission. | Wait — the app checks automatically and moves you forward on approval. |
| Verified | Approved. This step is done. | Nothing. |
| Declined | The partner could not approve it; the reason is shown underneath. | Follow the reason. If a document is flagged you will see We need another document with a Resubmit to bank button. See My verification was declined. |
When is the account fully ready?
When the Identity is on file and Banking shows Verified. At that moment the app takes you to the dashboard and sends you a welcome email. Money features (adding, sending, bank transfers) unlock here.
Cards unlock separately: the first time you ask for a card, our card partner runs its own approval, shown on the Cards page with the same In review / Verified / Declined wording.
What happens next
Statuses update on their own — the app re-checks every few seconds while you wait. You do not need to refresh or sign out.
Fees and limits for this action
- Verification is free at every step.
Troubleshooting
- Stuck on “In review” for a long time — reviews are usually quick for the identity check; the banking review can take longer. If it has been more than a business day, contact support.
- Status says Verified but features are still locked — both steps must be verified, not just one. Check the Identity screen (app) or account page (web) for the step still in progress.
- I see “Finish verification to use this feature” — your verification is not complete yet. Open the Identity screen and finish the remaining step.
FAQs
Why are there two reviews? The first proves the identity of the person verifying. The second is our banking partner opening your business’s account — a legal requirement before money can move.
Will I be told when I’m approved? Yes. The app moves you to the dashboard automatically, and you get a welcome email when everything is approved.
Can a Verified status be taken away? If our partner later needs an updated document, the status changes and you see We need another document with instructions. This is uncommon.
Does signing out or reinstalling the app lose my progress? No. Statuses live on your account, not your device.
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