Proof of address

This article explains what counts as proof of address for the person verifying your business’s Vav account, when you need it, and how to add it. It is the address you gave during identity verification, not the business’s registered address.

Proof of address is optional during verification, but it is required for some bank transfers. Adding it once means you are never asked again.

Before you start

• A recent document that shows your name and the address you gave during verification.

What counts as proof of address

• Utility bill
• Bank statement
• Government letter

The file must be a clear photo (PNG or JPEG) of at least 200 × 200 pixels.

Add your proof of address

If you verified with the in-app check

The in-app document check may ask for your proof of address as one of its steps. Follow the on-screen instructions — nothing extra to do.

If you verified with the form

1. Open the identity form. On the app this is the Identity screen; on the web it is Identity & documents → Update.
2. Go to the Photos step.
3. Under Proof of address type, pick Utility bill, Bank statement or Government letter.
4. Add the photo under Proof of address.
5. Save with Save identity (first time) or Save changes (when updating).

What happens next

• Your proof of address is kept on file and sent to our banking partner with the rest of your verified identity.
• If our banking partner cannot accept it, you will see We need another document on the Connect your account card, with the reason. Update the document, then tap Resubmit to bank. See My verification was declined.

Fees and limits for this action

• There is no fee.

Troubleshooting

• “That photo is too small for verification — retake it at a higher quality” — retake the photo at normal camera quality.
• My document was not accepted — make sure your full name and address are visible on the same page, the document is recent, and the photo is sharp. Then resubmit.
• I skipped it and now a bank transfer needs it — add it any time with the steps above, then return to the Connect your account card and tap Resubmit to bank if asked.

FAQs

Is proof of address required? Not for the identity check itself. It is marked “(recommended)” because some bank transfers require it — adding it now avoids being asked later.

Can I use a screenshot of an online bill? A clear photo or image of the bill showing your name and address can work, but printed documents photographed flat are read most reliably.

The bill is in someone else’s name — can I use it? No. The document must show the same name as the verified identity.

What if my address changed? Update your address in the identity form (the Address & tax step) and add a new proof of address, then save.

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