Freeze and unfreeze your card

This article shows you how to pause your business’s Vav card so every purchase is declined, and how to turn it back on.

Before you start

• You need a card that is not closed. You can freeze and unfreeze as often as you like — it is fully reversible.

Steps

To freeze

1. Open Cards and go to the card.
2. Tap Freeze.
3. You will see “Card ····1234 frozen — every purchase will be declined” and the card badge changes to Frozen.

To unfreeze

1. Go to the same card.
2. Tap Unfreeze.
3. You will see “Card ····1234 unfrozen — purchases work again” and the badge changes back to Active.

What happens next

• Freezing takes effect immediately. Any purchase tried while the card is frozen is declined.
• Your card balance, details and settings are untouched. Nothing is lost by freezing.
• Top-ups are paused too — only active cards can be topped up.

Fees and limits for this action

• Free, and you can do it as many times as you need.

Troubleshooting

• “Could not update the card”. A temporary problem. Wait a moment and tap Freeze or Unfreeze again.
• A payment went through after I froze the card. A merchant may complete a payment they authorized before the freeze. New purchases are declined.
• I can’t find the Freeze button. Closed cards have no buttons. If your card shows Closed, it cannot be used again — issue a new card if you need one.

FAQs

When should I freeze my card? Any time you want a pause: you’ve seen a charge you don’t recognize, you’ve typed your card details somewhere you’re not sure about, or the business simply won’t use the card for a while. If you think the card details may have been stolen, freeze the card straight away and contact support.

Does freezing stop subscriptions? Yes — subscription charges are declined while the card is frozen. The subscription itself is not cancelled; the merchant may retry later or suspend your service.

Is freezing the same as closing? No. Freezing is temporary and reversible. Closing is permanent.

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